Terms of Service
Please read these Terms of Service carefully, as they outline important information about your legal rights, remedies, and obligations. By accessing or using our website, www.houndelectric.com, and our services, you agree to comply with and be bound by these Terms of Service.
Overview of Services
The website provides detailed information about Hound Electric’s EV charging network – Hound Charge, including station locations, partnerships for distributorship, and access to a cloud-based ecosystem designed to optimise the charging network. Additionally, the website allows customers to book and pay for charging services via Hound Electric.
The website may include links to third-party websites or resources. These third-party services are subject to their terms and conditions, and Hound Electric Pvt Ltd is not responsible for their availability, accuracy, or content.
Modifications to the Terms
Hound Electric Pvt Ltd reserves the right to modify these Terms of Service at any time. Continued use of the website or services constitutes your acceptance of the updated Terms.
Account Responsibilities
As a registered user, you are responsible for maintaining the confidentiality and security of your account credentials. Any payments made through your account are considered valid and authorised. Hound Electric is not liable for any unauthorised transactions resulting from your failure to safeguard your login details.
Intellectual Property Rights
All intellectual property rights related to the website, app, and associated services are the exclusive property of Hound Electric Pvt Ltd. No licenses or rights are granted except as explicitly outlined in these Terms of Service.
Payment Processing
Payments made on the website or app are facilitated by third-party payment gateways. All payments are deemed valid once processed. Hound Electric assumes no responsibility for fraudulent or unauthorized transactions.
Reviews and Ratings
Users can submit public reviews and ratings based on their experiences. Reviews must be accurate and must not contain offensive, defamatory, or misleading content. Hound Electric reserves the right to remove inappropriate or false reviews.
Restrictions and Prohibited Uses
When using the website or app, you agree not to:
- Violate any applicable laws, third-party agreements, or rights.
- Use automated tools to access or interact with the website or app.
- Engage in any activities that damage, disrupt, or impair the website or app’s functionality or security.
Termination and Suspension
Hound Electric reserves the right to terminate or suspend your access to the website, app, or services without prior notice if you violate these Terms or applicable laws.
Limitation of Liability
Hound Electric is not liable for any incidental, special, consequential, or exemplary damages resulting from your use of the website, app, or services. Total liability is limited to the amount you paid for the services.
Indemnification
You agree to indemnify and hold Hound Electric Pvt Ltd harmless from any claims, damages, or liabilities arising from your use of the website, app, or services, or any breach of these Terms.
Dispute Resolution and Arbitration
All disputes arising from these Terms shall be resolved through arbitration following the Arbitration and Conciliation Act, of 1996, in India. The arbitration proceedings shall be held in Ernakulam, Kerala, and the decision shall be binding on all parties.
Governing Law
These Terms of Service are governed by the laws of India, with the courts in Ernakulam, Kerala holding exclusive jurisdiction over any disputes.
Feedback
Any feedback submitted by users regarding Hound Electric is considered non-confidential and may be used by Hound Electric Pvt Ltd without compensation.
Refund Policy
Refund requests can be submitted for issues such as erroneous charges or service failures within 6 months of the transaction. Refunds are subject to approval and will be processed within 5-7 business days if approved.
For any further questions or assistance, please contact Hound Electric Pvt Ltd through the support channels provided on our website or app.