Hound Electric

Privacy Policy

Last Updated: 23/11/2024
Welcome to Hound Charge! At Hound Electric Pvt Ltd and its subsidiaries, affiliates, and associated companies (collectively referred to as “Hound Electric”), we are committed to safeguarding the security and privacy of your personal information. Whether you are browsing, purchasing, or using our products and services through our websites, mobile applications, or platforms (collectively referred to as “Platforms”), or engaging with us through other channels, this Privacy Policy outlines how your information is collected, used, stored, and protected.

Acknowledgment & Consent

By accessing our Platforms, creating an account, or using our products and services, you acknowledge and consent to Hound Electric’s collection, use, storage, and processing of your personal and non-personal information as described in this Privacy Policy. You confirm that you are legally authorised to share the information needed with Hound Electric and ensure no unauthorised sharing occurs that could cause harm to any party. If you disagree with any part of this Privacy Policy, we advise you to refrain from accessing our Platforms or using our services.

Information We Collect

Personal Information

We collect personal data when registering, using, or purchasing services on our Platforms. This may include:

  • Name
  • Contact details, such as phone number and email address
  • Vehicle-related information: registration number, model, and location
  • Current location
Non-Personal Information

We may also collect non-personal data, such as:

  • Cookies and similar technologies
  • Social media data
  • Data from third-party services
Device Permissions

To provide a seamless experience, we may request access to:

  • Location Access: To help you find the nearest charging station.
  • Camera Access: To scan QR codes on charging stations.
  • Notification Access: To send you promotional and transactional push and email notifications.

Purpose of Collection & Use

Your data is collected and used to:

  • Provide, improve, and personalise our products and services.
  • Offer tailored content, promotions, and recommendations.
  • Notify you about updates, promotions, or new products.
  • Enhance the security and performance of our Platforms.
  • Comply with legal and regulatory obligations.
  • Enable participation in interactive features, surveys, or promotions.
  • Support fraud prevention, diagnostics, and analytics.

Information Sharing & Transfer

Hound Electric may share your information with trusted third parties, including:
  • Service providers, CPO (Charging Point Operators) partners, and OEM (Original Equipment Manufacturer) partners who assist in delivering our products and services.
  • Payment processors for facilitating transactions.
  • Government agencies or law enforcement, as required by law.

Communication Preferences

We may contact you via email, phone, SMS, or push notifications to inform you about products, services, or updates. You can manage your notification preferences at any time through your account settings or by reaching out to our customer support team.

Security Measures

We implement stringent security measures to protect your data against unauthorized access, alteration, or loss. While we strive to ensure the highest level of protection, you acknowledge that no method of data transmission or storage is entirely secure.

Your Rights and Control

You have the right to:
  • Access or correct your personal information.
  • Restrict or withdraw consent for data processing.
  • Request deletion of your personal data, subject to legal obligations.
  • Manage communication and marketing preferences at any time.

Data Retention

We retain your data only as long as necessary to provide our services, fulfill legal requirements, or resolve disputes. You can request deletion of your data at any time, subject to applicable legal and business obligations.

Changes to This Privacy Policy

Hound Electric reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on our Platforms with the updated “Last Updated” date clearly displayed.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us through the provided support channels on our Platforms.
Email: support@houndelectric.com
Ph: +91 90748 16805